FAQ - Frequently Asked Questions

About Our Vitamins

1. What makes your vitamins unique?

Our vitamins are tailored to meet your individual health needs. By taking our quick quiz, you receive personalized recommendations for your vitamin packs, ensuring you get exactly what your body needs. We also offer the flexibility to choose your own vitamins if you prefer.

2. Are your vitamins safe and tested?

Absolutely. All our vitamins are rigorously tested for purity and potency, ensuring they meet the highest quality standards. All Nutrium products are manufactured in the US inside FDA registered facilities.

Personalized Packs

3. How does the personalized vitamin pack service work?

First, take our quick online quiz to share your health goals and lifestyle preferences. Based on your answers, we provide personalized vitamin recommendations. You can then customize your pack further if desired. We'll package your daily vitamins into convenient packets, delivering 30 packets in a stylish, tower-shaped monthly box with a tear-out hole for easy dispensing.

4. Can I choose my own vitamins without taking the quiz?

Yes! If you already know what you need, you can directly select your vitamins and create your personalized pack. Our quiz is there to assist those who are looking for recommendations but is not a requirement.

Orders and Shipping

5. How do I place an order?

You can place an order through our website. Simply take the quiz to get your recommendation or head straight to our vitamin selection if you're choosing your own. Once you've customized your pack or selected a bottled vitamin, proceed to checkout.

6. Do you deliver outside the UAE?

Currently, we focus on serving customers within the UAE to ensure fast and reliable delivery. Please stay tuned for updates on international shipping options.

7. How long does delivery take?

Orders typically take 3-5 business days to arrive. We strive to process and dispatch your personalized vitamin packs as quickly as possible.

Subscriptions and Payments

8. Do you offer a subscription service?

Yes, we offer a convenient subscription service. Choose to receive your personalized vitamin pack or bottled vitamins monthly, and we'll take care of the rest. Subscriptions can be paused or canceled at any time.

9. What payment methods do you accept?

We accept major credit cards, debit cards, and several other payment methods available in the UAE. All payments are securely processed.

Returns and Support

10. What is your return policy?

Due to the personalized nature of our vitamin packs, we cannot accept returns once an order is processed. For bottled vitamins, returns are accepted within 14 days of purchase, provided the bottles are unopened and in their original condition. Please contact our customer service for more details.

11. How can I contact customer service?

Our customer support team is here to help! You can reach us via email at hello@nutriumuae.com or through our website's contact form. We aim to respond to all inquiries within 24 hours.

This FAQ page is designed to be informative and easy to navigate, enhancing the customer experience on your website. Adjustments may be necessary to align with your specific policies, product offerings, and operational details.